Booking & Opening Hours

Opening Hours

Box Office Opening Hours
Telephone Bookings are available within term time Tuesday - Friday 12noon – 5pm, an answer-phone operates outside of these times.

Buying Tickets in Person?
A counter box office is only open on the day of the performance between 12noon - 2pm and 90 minutes before the event start time.

Booking online?
Find the event you wish to purchase tickets for via our whats-on page.  We won't charge you any transactional or processing fees for booking online.  

Gallery Opening Hours
The Peter Scott Gallery is open during exhibitions Monday to Friday, 11am – 5pm. It will also be open on Saturdays between 11am – 4pm on days when there is an event or performance.

Cafe/Bar Opening Hours
Our cafe/bar sited in the Great Hall is open (during the autumn and spring terms) from 10am - 5pm daily and an hour before and after any Lancaster Arts performance.

Seating Plans

Theatre / Dance Events
Events that are held in the Nuffield Theatre tend to be unreserved seating (i.e. you are not allocated an exact seat number).

Concerts
However for events held in the Great Hall (mainly our Concerts programme) the seats are reserved and you will be allocated a seat number.  You can select your exact seat preference when you book online or call the box office.  Click here to download the 2015/16 Season's seating plans or click here for the seating plans without performance information.

Concessions:
A 10% concession discount (on Standard & Web Saver tickets only) applies to senior’s (over 60s) unemployed / disabled people / wheelchair users (essential companions). We also have a separate rate for under 26s.

ID will be required on collection of tickets – therefore advance concessions tickets must be collected in person.

Web Saver Tickets
Our Web Saver tickets are on sale (online only) until the day before the performance or  event.  After this time 'standard' rate tickets will be available via the web site or by calling 01524 594151.

Payment
Whether you book online or in person, we accept all major credit and debit cards except American Express or Diners Cards.

Refunds and Exchanges
There is a no-refund policy unless a performance has been cancelled. Exchanges may be offered if the box office is contacted more than 24 hours in advance.  Please note all Web Saver tickets are non refundable. We are unable to reserve seats without payment.

Group (School) Bookings
Special ticket deals are available for groups including school parties. Please contact the box office on 01524 594151 for further information.

Box Office Location
The Box Office can be found within the Peter Scott Gallery. The Box Office will be staffed between 12-2pm and from 90minutes before the performance on performance days only. If you would like to contact a member of the Box Office team, please call 01524 594151 (open Tuesday-Friday 12noon-5pm). An answerphone operates outside these times - please leave your name and daytime telephone number and we will ring you back.

Accessibility
All our venues are fully accessible including nearby car parking spaces (see map opposite).  We have hearing loop systems in the Box Office, Great Hall and the Nuffield Theatre.  Guide / assistance dogs are welcome in the foyer and auditoria.

Patrons including: wheelchair users, registered disabled and essential companions are now able to book tickets directly online should they wish to do so.

Please contact us in advance with an special access requirements.

Entrance to the Great Hall Complex (County End)