Booking & Opening Hours

Opening Hours

Our box office is located at the Lancaster Arts Cafe/Bar (within the Great Hall Foyer).  

The box office and bar is open weekdays between 12-5pm during the University term and 90 minutes before the event start time.

Call: 01524 594151. 

Gallery Opening Hours
The Peter Scott Gallery is open during listed exhibitions Monday to Friday, 12pm – 5pm. 

Cafe/Bar Opening Hours
Our cafe/bar, sited in the Great Hall, will open an hour before and after any published Lancaster Arts' performance.


The postcode of the venue is: LA1 4YW

You can find maps and directions to our venues within the Great Hall on this page.

Family Visitor Information
We have a dedicated family page listing specific information if you are visiting us with your family. 

All our venues are fully accessible including nearby car parking spaces.  We have hearing loop systems in the Box Office, Great Hall and the Nuffield Theatre.  Guide / assistance dogs are welcome in the foyer and auditoria.

For detailed information on our building and access please see our building listing on Disabled Go. Please be advised - as of May 2017 - there are major external path and ground works around the complex involving signed diversions. Please contact us (01524 594151) for uptodate access information. 

Patrons including: wheelchair users, registered disabled and essential companions are now able to book tickets directly online should they wish to do so.

Please contact us in advance with an special access requirements.

Seating Plans

Theatre / Dance Events
Events that are held in the Nuffield Theatre are unreserved seating (you are not allocated an exact seat).

However for events held in the Great Hall (mainly our Concerts programme) the seats are reserved and you will be allocated a seat number.  You can select your exact seat preference when you book online or call the box office.  We use three seating plans for our concerts programme, which you can view within this pdf.

Booking Tickets

We don't charge any transaction or booking fees when you book online.

Collecting Your Tickets
You'll be able to collect your tickets from the Lancaster Arts Bar (within the Great Hall Foyer).  If you are unsure please ask an usher on the evening. 

A 10% concession discount (on Standard & Web Advance tickets only) applies to senior’s (over 60s) unemployed / disabled people / wheelchair users (essential companions). We also have a separate rate for students and Under 26s.

ID will be required on collection of tickets – therefore advance concessions tickets must be collected in person.

Web Advance Tickets
Our Web Advance tickets are on sale (online only) until the day before the performance or event.  After this time 'standard' rate tickets will be available via the web site or by calling 01524 594151.

Print at Home Tickets
For the majority of our events you can now select a 'Print at Home' ticket.  You can either show us the barcode via your mobile device or print it out.  If you do opt to print your tickets please do not resize the paper - this will ensure the barcode and images can be read by our scanners.

Whether you book online or in person, we accept all major credit and debit cards except American Express or Diners Cards.

Refunds and Exchanges
There is a no-refund policy unless a performance has been cancelled. Exchanges may be offered if the box office is contacted more than 24 hours in advance.  Please note all Web Advance tickets are non refundable. We are unable to reserve seats without payment.

Group (School) Bookings
Special ticket deals are available for groups including school parties. Please contact the box office on 01524 594151 for further information. 

Entrance to the Great Hall Complex (County End)